Venastro Jewels
Effective Date:15/05/2026
Thank you for shopping with Venastro Jewels. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.
1. Shipping Locations
Venastro Jewels currently ships products:
- Across India
- Selected International Locations
Shipping availability may vary depending on location and courier service availability.
2. Order Processing Time
Orders are generally processed within:
- 1–3 business days
Customized or made-to-order products may require additional processing time.
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
India Shipping
Estimated delivery time:
- 3–7 business days
International Shipping
Estimated delivery time:
- 7–21 business days
Delivery timelines may vary depending on:
- Shipping destination
- Courier partner
- Weather conditions
- Customs clearance
- Public holidays or unforeseen delays
4. Shipping Charges
Shipping charges may vary based on:
- Product weight
- Delivery location
- International shipping charges
Any applicable shipping charges will be displayed during checkout before payment confirmation.
5. Order Tracking
Once your order is shipped:
- Tracking details may be shared through Email, WhatsApp, or SMS
- Customers can track their shipment using the provided tracking information
6. Delayed Deliveries
While we aim for timely delivery, delays may occur due to:
- Courier issues
- Natural disasters
- Customs processing
- High order volume
- Public holidays
Venastro Jewels is not responsible for delays caused by third-party shipping partners.
7. Incorrect Shipping Information
Customers are responsible for providing accurate:
- Name
- Address
- Phone Number
- PIN/ZIP Code
Venastro Jewels will not be responsible for delivery failures caused by incorrect or incomplete information.
8. Damaged Packages
If you receive a damaged package:
- Please record an unboxing video immediately
- Contact us within 24 hours of delivery
- Share clear photos/videos for support
Without proper proof, claims may not be accepted.
9. International Orders
For international shipments:
- Customers may be responsible for customs duties, taxes, or import charges as per their country regulations
- These charges are not included in product pricing or shipping fees unless specifically mentioned
10. Contact Information
Venastro Jewels
Owner: Ayann Majumdar
📍 Address:
51/59, Harakali Colony, Dumdum Road,
Kolkata – 700074, India
📧 Email: ayanphysicsphysics@gmail.com
📞 Phone: 8017152086
🌐 Website: https://portfolio.digitalajfar.com/